Solution HD helps businesses with specific call-handling needs configure an inbound AI phone agent. Work through your scripts, intake questions, booking rules and exceptions with our team. Agree on the supported connections and scope before setup; additional work needs its own agreed scope.
Call gap tool Estimate your after-hours call gap with your own numbers.
Illustrative call flow · not a live call
Caller ringing · 0:00
"Hi, do you take new patients? And are you in-network with my insurance?"
Solution HD agent answered · 0:02
"Thanks for calling Riverside Dental! We're taking new patients. [qualify: insurance] Which plan are you on?"
Solution HD agent routing · 0:38
"You're in-network. [rule: book new-patient exam] I have Thursday 9:15 or Friday 2:00 — which works?"
How it works
We don't hand you a template and wish you luck. Our team learns how your calls actually flow, then designs, configures, and tunes an agent that fits — before it ever answers a live call.
We sit down with you to map your real call flows — who calls, what they ask, how you qualify, and where every call should go.
Our team writes your scripts, qualification logic, and routing rules to match how your business runs — not a generic playbook.
We wire the agent into your calendar, CRM, and tools, then rehearse it against your real scenarios until it handles them cleanly.
Your agent starts answering 24/7. We review real calls with you and keep tuning the flows as your business evolves.
What your agent does
One agent, configured end to end to your business. Here's what it takes off your team's plate.
Provide 24/7 inbound answering with a greeting and intake flow configured around your business.
Use your approved intake questions and record the caller’s answers, keeping missing or uncertain information visible for the next person.
Confirm supported calendar behavior, eligibility, duration and buffer rules during setup. Distinguish an accepted booking from a request awaiting review.
Define the routes for Sales, Support, Billing, locations and on-call needs, including ambiguous requests and unavailable recipients.
Review your calendar, CRM and phone setup with our team. Confirm supported connections, required access and delivery expectations before agreeing the configuration.
Follow your approved escalation rules and share the agreed caller context. Define the message or backup route when a team member cannot take the call.
Why bespoke
Off-the-shelf agents make you bend your business to fit their menu. Solution HD is built the other way around.
Want a ready-made agent with a standard starting flow? That's our productized sibling brand, Solutions HD — choose a common job, then work with sales on initial setup. Solution HD is the bespoke, done-for-you side: made for businesses whose call handling doesn't fit a template.
The white-glove difference
A missed call is a missed customer — and a generic robot answering your line can cost you just as much. When someone calls your business, they should reach an agent that knows your services, speaks in your voice, and handles their request the way you would.
That only happens when the agent is built for you. We do the deep work up front — learning your flows, writing your logic, wiring your tools — so what answers the phone feels like a natural extension of your team, not a script bolted on top of it.
"Your callers shouldn't be able to tell where your team ends and the agent begins."
24 / 7
24/7 inbound answering with configured intake, routing and human fallback choices.
Bespoke
Configured to your exact flows, scripts, and routing — not adapted from a generic template.
Done-for-you
Our team builds, integrates, and keeps tuning it — the white-glove work is on us, not on you.
Plan your first workflow
Bring a routine call and an exception that your current process struggles to handle.
Describe who calls, the questions they ask and the information your team needs.
Confirm supported destinations, configuration work and what would require additional services.
Set human escalation and unavailable-recipient paths alongside the routine flow.
Get in touch
Tell us how your calls flow today and what you'd want an agent to handle. We'll walk you through what a bespoke build looks like for you.
Thanks for reaching out — we've received your message and a member of our team will be in touch shortly to set up your consultation.
Join our team
We're growing our team of remote sales reps and AEs who sell bespoke agent engagements to businesses. If you love a consultative, solution-selling conversation — understanding a prospect's real needs and shaping the right engagement — you'll thrive here.